An escrow transaction is a way to protect funds in a deal between parties who do not trust each other: the money is temporarily held by an independent intermediary or a smart contract and released only when the conditions are met.

Escrow in the context of an ICO refers to intermediaries' accounts where the raised funds are kept. The project team receives funding in installments as the roadmap milestones are completed, which protects investors.

Support is a project's, exchange's, or service's technical support team that helps users resolve questions about the platform's operation, transactions, and their account.

A mixing service, or mixer, combines and shuffles many transactions in order to make it harder to trace the origin and the path of the coins.

A scam is a fraudulent project or scheme that never intended to fulfill its obligations to participants. In the crypto market, the term refers to deceiving investors and siphoning off their funds.